Job Description

Behavioral Health Care Manager

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer's, Parkinson's and ALS.

The Behavioral Health Care Manager is a direct support role addressing the mental health needs of individuals and their families affected by neurodegenerative diseases. You will provide care coordination and behavioral health support to patients, caregivers, and their loved ones while implementing Synapticure's Collaborative Mental Health Care (CoCM) program. This role involves working closely with medical providers, patients, and partners to drive meaningful change and ensure exceptional mental health care for this community.

Job Duties – What you'll be doing

• Fulfill the responsibilities of the Behavioral Health Care Manager (BHCM) role within the Collaborative Care Model (CoCM) program, adhering to the guidelines established by the University of Washington AIMS Center.
• Support the mental and physical health care of assigned patients, ensuring comprehensive coordination with their medical providers and other mental health professionals.
• Screen and assess patients for mental health disorders, facilitating engagement and follow-up care.
• Provide education to patients and caregivers about mental health disorders, including available treatment options.
• Monitor clinical symptoms and treatment outcomes, documenting progress and adapting care plans as needed.
• Deliver evidence-based behavioral interventions, including techniques such as motivational interviewing, behavioral activation, and problem-solving treatments.
• Collaborate with psychiatric consultants and licensed neuropsychologists to develop and adjust treatment plans for patients who are not improving as expected.
• Facilitate referrals to external services, such as social services, vocational rehabilitation, and specialty care, as clinically indicated.
• Maintain accurate records in Synapticure's EHR system, ensuring clear communication with all care team members.
• Develop and implement relapse prevention plans with patients achieving treatment goals.
• Build relationships with patients, caregivers, and partners to foster trust and ensure continuity of care.

Requirements – What we look for in you

• Active LCSW (or similar) licensure.
• Minimum of 2 years' experience in direct case or care management.
• Background in ALS, Parkinson's Disease, Dementia care or other neurodegenerative or chronic disease care.
• Strong organizational, communication and interpersonal skills.
• Familiarity with insurance processes and medical billing/coding.
• Experience with reviewing medical records and working within clinical trials.
• Proven ability to thrive in a startup or rapidly growing organization.
• Knowledge of current trends in neurodegenerative diseases, terminal illnesses, targeted therapies, and clinical trials.
• Passion for working with vulnerable populations and providing patient-centered care.

We're founded by a patient and caregiver, and we're a remote-first company. This means our values are at the heart of everything we do, and while we're located all across the country, these principles are what tie us together around a common identity:

• Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
• Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients' circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
• Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
• Embrace the opportunity. We are energized by the importance of our mission and bias toward action.

Benefits for Full-time employees

• Remote-first design with work-from-home stipend.
• Competitive compensation with an annual bonus opportunity.
• 401(k) with matching contribution from day 1.
• Medical, Dental, and Vision coverage for you and your family.
• Life insurance and Disability coverage.
• Generous sick leave and paid time off.
• Fast-growth company with opportunities to progress in your career.

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