Job Description

Job Description

Job Description

Bilingual English & Spanish Customer Service Representative in the Bordentown, NJ 08505 market

Must be available to start immediately

$20 per hour

8am - 4:30pm

Monday - Friday

Temporary to Hire opportunity!

While on the Staffing Firm's payroll, pay is weekly each Friday

• Must be Bilingual English & Spanish
• Previous work experience as a CSR in an office or warehouse environment
• Business to Business Customer Service work experience is preferred
• Must live within a reasonable commute from Bordentown, NJ 08505

Job Description

• Ensure timely communication, accurate order fulfillment, and proactive issue resolution.
• Navigate and manage daily operations through Warehouse Management Systems (WMS), ERP, and Customer Relationship Management (CRM) platforms to ensure accuracy in order processing, inventory tracking, and reporting.
• Build and maintain strong customer relationships with a focus on service excellence and account retention.
• Track, monitor, and analyze Key Performance Indicators (KPIs) including order accuracy, on-time shipments, turnaround times, and customer satisfaction metrics.
• Prepare and share customer performance reports, highlighting trends and recommending process improvements.
• Monitor inventory levels, support cycle counts, reconcile stock, and coordinate with warehouse staff for accurate and timely dispatch.
• Investigate and resolve customer complaints, delays, or discrepancies, ensuring corrective actions and transparent communication.
• Collaborate with warehouse, operations, and IT teams to troubleshoot system issues and drive continuous process improvement.
• Ensure compliance with company policies, operational procedures, and quality standards while maintaining high levels of efficiency

While on the staffing firm's payroll, Medical Benefits are provided and Paid Sick Time up to 40 hours in a calendar year can be earned.

Please email resume directly to Eric Magnuson at Miller Staffing: emagnuson@millerstaffing.com

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