Job Description
Responsibility and Authority: Includes but is not limited to:
· Handle daily calls from customers regarding requests for quotations and updates on the status of current jobs.
· Assure good long-term relationships with customers through effective communication skills, meeting customer needs, and timely follow-up with questions and concerns.
· Maintain effective communications with co-workers to keep them informed of upcoming jobs to enable scheduling.
· Complete inquiry sheets for quotation requests and meet with management to work up a quotation.
· Complete the quote form and send it to the customer. Create and maintain a quote folder until you receive information on acceptance/rejection.
· Sales order entry process.
· Obtain prints, customer information, and any other pertinent information about the job.
· Make up a shop Job Traveler for each job. The following information is to be placed into a plastic sleeve and is to stay with the job until completion:
· Complete shipping information. Call Freight Company to schedule a pickup time.
· Assure all required documentation is sent with the job.
· Completion of Job File.
· Support the company’s other sales engineers in the field as requested.
· Telemarketing as directed/requested.
· Attend mandatory meetings.
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