Job Description

Job Description

Job Description

Description:

Position: Staff Interpreter (Court) Status: Salaried, Non-Exempt

Supervisor’s Title: Manager, Client Experience; Date: March 2026

Team Lead, Interpreter Development Specialist

Location: Greater Indianapolis

Primary Goal: The Court Certified Staff Interpreter(Spanish Speaking) is a front-line representative of GLOBO, responsible for ensuring communication access through interpretation across various industries - including legal, medical, insurance and educational. With their several years of certified experience, the Staff Interpreter is able to meet most client interpreting needs onsite and remotely. Beyond the scope of interpreting, the Staff Interpreter facilitates communication and expectations between GLOBO and clients, ensuring needs are properly met and resources are properly allocated, and serves as a mentor to new and junior interpreters without direct supervisory responsibilities.

Responsibilities:

• Provide primarily onsite and occasional remote interpreting in consecutive or simultaneous modalities, according to business needs and depending on circumstances and standards of the industry and jurisdictional rules. Staff Interpreter III must be present at MSC for 80-90% of their workweek.
• Delivers high-accuracy interpretation in specialized settings (e.g., legal, medical, or technical) while maintaining active professional licensure and advanced certifications relevant to the field
• Act as a primary liaison between GLOBO and the Customer by providing knowledge of client needs, such as location expectations, and collecting information to maximize resources
• Maintain professional and collaborative relationships with diverse stakeholders, including educators, healthcare providers, judicial officers, and fellow interpreters
• Respond to questions regarding same-day requests or changes, redirecting to an internal GLOBO team as necessary
• Serves as a lead mentor for junior and entry-level interpreters, facilitating shadowing opportunities and providing constructive, real-time feedback to ensure adherence to professional ethics and linguistic accuracy
• Oversee the distribution, setup, and recovery of GLOBO-owned interpreting equipment at client sites to ensure operational readiness
• Strictly adhere to established Professional Codes of Ethics (e.g., NCIHC, NAJIT, or RID) regarding confidentiality, impartiality, and professional boundaries
• Ensures operational compliance by accurately documenting mileage, reviewing own timecard, and completing required company-specific trainings on schedule
• If requested, schedule and coordinate interpreting jobs with contract interpreters and the coordinating office and confirming/checking reports that come in monthly, weekly, and twice a day
• Other duties as assigned

Required Minimum Education and Experience:

• 6+ years of interpreting experience as a certified interpreter
• Maintains appropriate certifications regarding field of expertise
• ASL: BEI IV, BEI V, NIC Master, BEI Court, BEI Medical
• Spoken Language: Indiana Court Interpreter Registry, medical or legal certification
• Experience with Google Docs and Apple/Mac Operating System preferred
• Additional Preferred Requirements:
• Ability to work independently in a decentralized environment without the reliance on direct authority
• Highest level of personal and professional integrity and ethics
• Broad understanding of current and emerging technology practices
• High level of initiative, accountability, and follow-through
• Value strong teamwork and collaboration skills
• Demonstrated problem-solving and decision-making skills
• Ability to manage multiple initiatives and projects and prioritize needs
• Strong sense of service and passion for the company and business
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
• Fluent in English

GLOBO Foundations - Core Competencies: GLOBO has created a roadmap to success outlining the key KSAs and competencies in each job band. As an individual contributor, to perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

Drive Results - Take accountability for individual outcomes - good or bad; Prioritize work to support Company rocks.

Communicate Effectively - Listen with intent to understand; Ask questions to ensure understanding.

Developing Self and Others - expand self-awareness and be open to feedback; take ownership/seek opportunities for learning, career growth, and development.

Growth-Focused - Develop a growth mindset by keeping an open mind during change; Seek opportunities to move out of your comfort zone.

Customer Centricity - Consistently provides excellent customer service; Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - presents proposed solutions within areas of responsibility.

Supervisory Responsibilities: This position does not have direct supervisory responsibilities.

Work Environment: This position predominantly operates in a hybrid professional, educational, legal, and/or remote office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Persons with mental or physical disabilities, as defined by the Americans With Disabilities Act, are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.

GLOBO Language Solutions, LLC is an equal opportunity workplace and affirmative action employer. We do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran, or any other characteristic protected by state, federal, or local law.

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