Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up. What You'll Do Team Management & Operations Oversight Manage, coach, and support a distributed team of customer service representatives Monitor ticket queues and team performance to ensure SLAs are consistently met Review escalations and provide strategic guidance on resolution paths Schedule and coordinate team coverage to ensure consistent support delivery Process Improvement & Cross-functional Collaboration Optimize support workflows, scripts, and automation tools to improve efficiency Identify recurring user issues and relay insights to product and engineering Own and evolve the internal knowledge base and training processes for reps Lead weekly syncs with support staff and provide regular performance feedback What Were Looking For Must-Have Experience 2+ years managing customer service or support teams (SaaS or startup preferred) Proven ability to scale support operations in a remote-first environment Excellent communication and coaching skills Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar Data-driven approach to performance and customer satisfaction Must be located in the United States Tools You'll Use Slack Intercom Jira Linear Pylon Apply Now: operationsarmy.com/application
...Job Description Job Description New Opportunity Ahead! We are hiring a Korean to Spanish Translators . TheKorean to Spanish translator is a language specialist who converts written and spoken content from Korean into Spanish, and vice versa, ensuring the meaning...
...including disassembly, decontamination, disinfection, inspection, testing, assembly, packaging, labeling, high level disinfection, and sterilization. Cares for and operates ultrasonic cleaners, washers, sterilizers, and other equipment. Completes quality monitoring and...
...Medical Assistant The Medical Assistant is to provide assistance to the licensed-medical provider in multiple settings including the clinic and surgical settings. They are to provide safe, knowledgeable, compassionate individualized care to all patients. Responsible...
...Summer 2026 Accounting InternshipIn addition to significant professional development, mentorship, and real-world project experience, participants will be considered for a one-time, performance-based payment at the conclusion of the program. The amount depends on business...
...grow and expand into new markets, we are seeking a hands-on Regional Operations Manager to support our Hudson, MA operations. This is an exempt,... ...has been at the forefront of smarter, safer work zones and security innovation. We design, configure, deliver, and support...